FAQs

At Haiden Ski, we distinguish between two categories:

• Fully Custom / Bespoke Skis: These models are made entirely to your specifications.
  Made to your personal specifications. You can choose the construction, material combination,
  Design and driving characteristics can be individually determined. Manufacturing takes place.
  Available exclusively on order and usually takes about six weeks.
• Ready-to-Ride Skis:
  Pre-produced models, handcrafted in Austria. These skis
  The bindings are individually tailored to your specifications through the choice of binding and assembly.
  (Model selection, ski length, boot sole length) adjusted.

Our bespoke skis are ideal for skiers who place the highest value on individuality, feel, and fit. A bespoke ski is particularly suitable for those who want a model specifically tailored to their height, weight, and skiing style, or who have special requirements regarding material and construction due to physical conditions (e.g., knee problems, back pain). A Haiden bespoke ski is also the right choice for anyone looking for a truly unique piece – both functionally and aesthetically.

Yes, you can test Haiden skis before buying. We offer the option to rent a test pair and then adjust your order based on your experience.

The compensation per pair of skis is:
1 day – €40
2 days – €80
3 days – €100
4 days – €120
From the 5th day (and every subsequent day) – €70

Delivery will take place after payment has been received (either in person or by mail).
The skis must be returned to us no later than three working days after the end of the agreed test period. The user is liable for any damage beyond normal wear and tear. The bindings will be pre-mounted according to your specified boot sole length; however, a check by an authorized dealer is absolutely necessary before use. The test fee will be credited towards a subsequent purchase.

Yes. With our fully custom/bespoke skis, you have the opportunity to create your own design – from graphic surface patterns and sidewall colors to individual logos. We also offer collaborations with artists in our 'Artist Series'. Further information can be found on the Surfaces & Design page in the Bespoke Skis section.

Production time depends on the extent of customization. It typically takes about six weeks from receipt of order. For complex designs or special material requests, the delivery time may vary slightly. As soon as your skis are finished, you will be notified and receive the shipping details.

We use only selected premium materials to optimally balance performance, stability, and damping. These include, among others:

• Wooden cores made of poplar, beech or ash – flexible and robust – felled two days before the full moon on the Scorpio days.
• Reinforcements made of carbon, basalt fiber or titanal.
• Natural rubber and cork are used for vibration damping in certain models.
  

All materials are carefully combined to achieve the best possible driving performance for your individual needs. Further information can be found on the respective product detail pages.

Our skis are manufactured entirely in Austria. Production takes place in our factory in Wartmannstetten (Lower Austria) at the foot of the Semmering mountain – handcrafted, precise, and sustainable. Each ski is individually inspected before leaving our premises.

We ship worldwide. Our main market is in the Alpine region (Austria, Germany, Switzerland, Italy, France). Exact shipping costs and delivery times are displayed during the ordering process. Additional customs duties or taxes may apply to international deliveries outside the EU.

We are available to provide you with personal advice and service – for any questions, please contact us at office@haidenski.at. All Haiden skis are covered by the statutory warranty. This means that if your skis have a defect, you are entitled to repair or replacement. If this is not possible or unreasonable, you have the right to a price reduction or contract cancellation.

Since our bespoke skis are manufactured entirely according to your individual specifications, they are custom-made. Therefore, there is no right of withdrawal or return. However, our experience shows that personally tailoring your skiing style, weight, ability, and equipment leads to a result with which our customers are completely satisfied.